Terms of Service

1.Agreement to these Terms

These Terms of Service (“Terms”) are an agreement between you and formaster (“formaster”, “we”, “us”, “our”), which runs the formaster website and app (the “Service”). You contract with formaster.

By opening, signing in to or otherwise using the Service, you agree to these Terms and to our Privacy Policy, Refund Policy and Cookie Policy, which form part of them. If you don’t agree, don’t use the Service.

If you use the Service for a company or other organization, you agree to these Terms on its behalf and confirm that you have the authority to do so.

2.The Service

formaster lets you open PDF forms and images in your browser, place and fill fields, sign, export the finished PDF, and save a form’s layout as a reusable template. Optional AI features propose fields, edit a form’s fields, and translate a form’s labels.

Opening, filling, saving and exporting work without an account, and your documents then stay on your device. Signing in is needed to use AI features and to save templates and their PDFs to your account.

3.Your account

• You sign in with your email address and password. You’re responsible for keeping your sign-in credentials secure and for everything done through your formaster account. Tell us promptly through our contact form if you think someone else has used it.
• You must be at least 16 years old, or older if the law where you live requires it, to create an account. To buy a paid plan, you must be old enough to enter a binding contract.
• An account is for one person. Don’t share, sell or transfer it, and don’t create more than one account to collect extra free credits.

4.Your documents and content

You own your content. The PDFs, images, answers, signatures, layouts and instructions you use with the Service (“Your Content”) stay yours. We claim no ownership of them.

Where it is kept. On the Free plan, PDFs and templates are kept only in your browser on your device. With a paid plan, original PDFs and the templates you save (field positions, labels and settings) are also kept in your account; your answers are not. Answers stay in memory during the current session. When you use AI, the content described in our Privacy Policy is sent to our AI service.

Permission you give us. You allow us to host, copy, process and transmit Your Content only as needed to provide the Service to you, for example to keep your templates and their PDFs in your account and to send the pages you choose to an AI model provider for a run you start.

Your responsibility. You confirm that you have the right to use Your Content, that it is lawful, and that you are allowed to share it with an AI provider when you choose to use AI.

Keep your own copies. Browser storage can be cleared by you, your browser or your device. We don’t back up your answers or filled PDFs and aren’t responsible for losing anything that was kept only on your device. Export your PDFs to keep them.

Check what you submit. You are responsible for checking every answer, signature and field position before you sign, submit or rely on a document. formaster is not a party to the forms you fill, can’t guarantee that anyone will accept them, and doesn’t give legal, tax, immigration, financial, medical or other professional advice.

5.AI features

• AI features are optional, need an account, and use credits.
• AI output can be wrong, incomplete or placed in the wrong spot. You review proposed fields before they are added, and you remain responsible for the final form.
• The tools that hide parts of a page or find sensitive text help you limit what is sent. They can miss things, so check what is hidden before you start a run.
• AI requests are processed for us by third-party AI model providers. Don’t use AI features on documents you aren’t allowed to share with such providers.
• Don’t use AI features to create unlawful, harmful or deceptive content, to get around a model’s safeguards, or to extract our prompts, models or keys.

6.Plans, credits and payment

Plans and prices

The Free plan gives 5 credits once, when you first sign in. Paid plans are subscriptions billed monthly or yearly, and a year costs 20% less than twelve monthly payments: Basic ($19.99 a month or $191.88 a year, 20 credits a month), Pro ($59.99 a month or $575.88 a year, 60 credits a month) and Max ($99.99 a month or $959.88 a year, 100 credits a month). Current prices and credits are always shown on the Plans page. Prices are in US dollars, and sales tax or VAT may be added at checkout depending on where you are.

Paddle is our reseller

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your purchase is also governed by Paddle’s Buyer Terms.

Automatic renewal

A paid plan renews automatically every month, or every year if you pay yearly, and Paddle charges your payment method at the start of each billing period, until you cancel.

Credits

• Each month of a paid plan starts with the plan’s full credits, whether you pay monthly or yearly. Unused credits expire when the month ends and don’t carry over.
• Credits are taken when an AI run starts, whether or not it finishes, at the rate shown in the app. Today a Normal run uses 1 credit, a Smart run uses 2, and translating a form uses 1.
• Smart runs are available only on a paid plan. Without one, AI runs use Normal.
• We may change how many credits a run uses. The rate shown when you start a run is the one charged.
• Credits have no cash value. They can’t be sold, transferred or exchanged for money, and they aren’t refundable except as our Refund Policy says.

Changing plans

An upgrade takes effect immediately: Paddle charges the prorated difference for the rest of the current period, and your balance becomes the new plan’s credits. A downgrade takes effect from your next billing date, and you keep your current plan and credits until then. You can move a monthly plan to yearly billing at any time: Paddle charges the yearly price less the unused part of the current month, and your balance becomes the plan’s credits. A yearly plan stays yearly until its year ends; to pay monthly after that, cancel it and choose a monthly plan once it has ended.

Cancelling

You can cancel at any time on the Plan & credits page. Your plan and its credits last until the end of the period you’ve paid for, and you won’t be charged again. If a payment is overdue when you cancel, the subscription ends straight away. Cancelling does not refund a payment already made.

Failed payments

If a payment fails, Paddle may try again. We may pause or end your paid plan if a payment isn’t made.

Price changes

We may change our prices and plans. A new price applies to an existing subscription only from a billing period that starts after we have told you about it, and you can cancel before then.

7.Refunds

Refunds are given only as our Refund Policy describes: you may request a refund of a payment within 14 days of that payment. After 14 days, payments are final and non-refundable. Nothing in these Terms takes away rights you have under consumer law.

8.Acceptable use

You must not use the Service to:

• break any law or regulation, or help anyone else to;
• forge, alter or falsify documents or signatures, or sign for someone without their authority;
• impersonate anyone or misrepresent who you are;
• commit fraud or send spam;
• infringe anyone’s intellectual property, privacy or other rights;
• upload or send malware or anything else designed to cause harm;
• probe, scan or test the Service’s security, or get around its sign-in, credit limits or rate limits;
• scrape, overload or disrupt the Service, or access it by automated means other than the features we provide;
• copy, resell or reverse engineer the Service, except where the law allows it;
• use AI features to produce illegal, hateful, harassing or sexually exploitative content, deepfakes, or content that identifies or tracks private individuals.

9.Our intellectual property

The Service, including its software, design, text and brand, belongs to us or our licensors and is protected by law. We give you a personal, non-exclusive, non-transferable licence to use it under these Terms, which ends when these Terms end.

If you send us ideas or feedback, we may use them without any obligation to you.

If you believe something handled through the Service infringes your rights, tell us through our contact form, with enough detail for us to find it. We act on valid notices and may close the accounts of repeat infringers.

10.Other services we rely on

The Service relies on other providers, including Supabase (authentication, account data and document storage), Paddle (payments) and AI model providers. Their own terms may also apply when you use them, and we aren’t responsible for their services.

11.Availability and changes to the Service

We work to keep the Service running well, but we don’t promise that it will be uninterrupted or error-free, or that data will never be lost. We may change, suspend or stop any part of the Service at any time, including features, AI models and free credits. If we stop offering a paid plan you are on, we will tell you in advance and won’t charge you for periods after it ends.

12.Suspension and termination

You may stop using the Service at any time, and you can ask us to delete your account through our contact form.

We may suspend or close your account, or limit your access, if you seriously or repeatedly break these Terms, don’t pay, file a chargeback for a valid payment, create a security, fraud or legal risk, or if the law requires us to. Where it’s reasonable, we will tell you first. If we close your account because you broke these Terms, you won’t receive a refund for remaining time or credits, unless the law requires one.

Sections that by their nature should continue after these Terms end, such as ownership, disclaimers, limits of liability and governing law, continue to apply.

13.Disclaimers

To the fullest extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We don’t warrant that AI output or filled forms will be accurate, complete or accepted by anyone who receives them.

14.Limitation of liability

To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, documents or goodwill, arising from or related to the Service.

To the fullest extent the law allows, our total liability for all claims related to the Service is limited to the greater of the amount you paid for the Service in the 12 months before the event that gave rise to the claim, or US$50.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t be limited by law. If you are a consumer, you keep any rights the law gives you that can’t be excluded.

15.Claims about your use

If you use the Service for a business, you agree to defend and compensate us against claims, losses and costs (including reasonable legal fees) that arise from Your Content or from your breach of these Terms.

16.Changes to these Terms and our policies

We may change these Terms, and our Privacy Policy, Refund Policy and Cookie Policy, at any time. When we do, we post the new version on this site and update its “Last updated” date. Changes take effect when posted, unless the new version says otherwise.

If a change is significant, we will also tell you by email or in the app where we reasonably can, or where the law requires it. By continuing to use the Service after a change takes effect, you accept it. If you don’t agree to a change, stop using the Service and cancel any subscription.

17.Governing law and disputes

These Terms are governed by the laws of the country where formaster is established, without regard to its conflict-of-law rules. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in its courts.

Before starting a claim, please contact us so we can try to resolve the problem informally.

18.General

• These Terms and the policies they mention are the whole agreement between you and us about the Service.
• If any part of these Terms can’t be enforced, the rest still applies.
• If we don’t enforce a right straight away, we haven’t given it up.
• We may transfer these Terms to a company that takes over the Service. You may not transfer them without our written consent.
• We aren’t responsible for delays or failures caused by events outside our reasonable control.
• If these Terms are ever translated, the English version applies.

19.Contact

Questions about these Terms? Write to formaster through our contact form.